PRIVACY POLICY

Car Hire PRIVACY POLICY

PRIVACY POLICY

We Respect Your Privacy

We have developed this to enhance how we provide you with our data collection and use practices. While our practices have not changed, we have updated disclosures to comply with the new European General Data Protection Regulation (GDPR).

WHAT INFORMATION WE COLLECT

Information Collected About You

You may provide us with certain information in connection with a transaction or in your interactions with our websites and at our locations. We collect the following types of personal information from you:

Your name, contact information, date of birth, driver's license number and expiration date and emergency contact information;

Vehicle rental information, including the location of where the vehicle is rented, date of rental, type of rental and your preferences;

Information you provide regarding your marketing preferences or in the course of participating in surveys or promotional offers;

Third parties provide us with additional information about you, including: Referral Sources, such as third party online booking sites (who provide us general contact information and a booking confirmation number to facilitate the rental), your employer (general contact information), and your insurance provider (general contact and policy information).

Service Providers, such as customer support (customer service-related information and enquiries made by you), customer survey providers (your response to our customer service surveys) and marketing providers (information to assist us to better communicate our products and services).

With your consent, we will access location-based information or collect location markers from your mobile device or based on your IP address. We will use this information to provide you with notifications related to our locations, return information, local offers or other information that we think will be helpful in providing you with better services. We do not use this information to specifically locate you for any reason other than to provide you the service.


Children's Privacy

Our website is not directed to, and Cyprus Pines Rent a Car does not knowingly collect personal information from, children under the age of 18 or your country's age of minority. If you nevertheless believe that your child has provided us with their personal information and you need to let us know to delete it, please contact us using the link at the top of this page.

HOW WE USE INFORMATION ABOUT YOU

We use the information we collect from you or about you to provide you with our services and for the following purposes:

Where it is necessary for us to enter into a contract with you and provide services to you for the duration of the contract, including

To assist the transactions that you request, such as reserving, renting, purchasing or leasing motor vehicles.

To provide customer service related to your interactions with us or to respond to your enquiry.

Where necessary for us to comply with a legal obligation, including To share information about your vehicle's location with emergency services in the event that you are involved in a road accident.

To share information with government and regulatory authorities when required by law or in response to legal process, obligation, or request.

Where it is necessary for our legitimate interests, as listed below, and where our interests are not overridden by your data protection rights, including

To communicate important information about your rental, such as arrival and return alerts. These communications, which are transactional in nature, will be sent to you via email. To assist us in providing better products and services: for example, to assess the quality of products and services received and to help us improve our websites, facilities and services. To compile statistics and analysis about our customers' use of our websites, products and services. These statistics are used only to enable us to provide better customer service, products, features and functionality to you and other customers in the future. To develop a profile of you and your interactions with us so that we can provide tailored offers, opportunities and services that may be of interest to you. To share your information with third parties in order to prevent fraud and protect our business interests and rights, privacy, safety and property, or that of the public. We will do this to collect unpaid bills, to avoid liability for penalties you incur (e.g. traffic citations) and for claims processing purposes.
To share your information with third parties in order to permit us to pursue available remedies or limit damage that we may sustain and to enforce the terms of any rental agreement or our websites' terms and conditions. We will also disclose your information to third parties if the rights of another individual may be violated.

YOUR RIGHTS
Other rights you have may include:
1) asking for a copy of your personal information,
2) to correct it,
3) to erase certain categories or types of information,
4) to restrict certain processing,
5) to obtain the information you provide in a structured, machine readable format and
6) to transfer some of this information to other organizations.

You have the right to object to processing of personal information on the basis of our legitimate interests. Where we have asked for your consent to process information, you have the right to withdraw this consent at any time.

We will respond to your request within 30 days or as required by local law.
You have the right to lodge a complaint with a supervisory authority regarding our processing of your personal information and/or how we have responded to or handled any concern you have raised with us.

CHANGES TO THESE POLICIES
As necessary, we will update our Privacy Policy and Cookie Policy to reflect changes in our privacy practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site or as otherwise may be required or permitted by law, prior to the change becoming effective. We encourage you to periodically review this site for the latest information on our privacy practices.

COOKIES
We use cookies for ttwo purposes:
1. To provide you with the service you have requested. We use these cookies to enable you to move around our sites and apps and to use their features - for example, to provide secure login, remember your reservation and save volume control preferences.

2. To analyze and improve your browsing experience. We use these cookies to analyze site and mobile app usage so we can measure and improve performance - for example, to make sure the website looks consistent, to gather statistics about its use and to know if you use actions in our apps such as to call Roadside Assistance or use the Contact Us function. They also allow our sites and apps to remember choices you make (such as your user name or the region you are in) and to provide you with enhanced and more personalized features.

How Can You Manage Cookies?

Session cookies are used for your current browser session and will expire after you close your browser. Persistent cookies are used to enhance your experience between website visits and will remain on your computer until you delete them or until they reach their set expiration date. You always have the ability to manually delete cookies.

If you are using our content via a web browser, you can change your cookie preferences and withdraw your consent at any time using our Cookie Consent Tool. You may also set your browser to block all cookies or to indicate when a cookie is being set, although our services may not function properly if your cookies are disabled.

Changes to our Privacy Statement
We keep our privacy statement under regular review and we will place any updates on this web page.

Questions and Complaints
If you have any queries or complaints in connection with our processing of your personal data, you can get in touch with:
By phone: +90 392 815 02 90/91
By post: Ziya Rızkı Caddesi No: 100 Kyrenia, North Cyprus
By email: info@cypruspines.com

Minimum Rental Charge Three days.

Driving Licence

All drivers of rented vehicles must hold an EU or international valid drivers licence.

Minimum drivers age requirement

Drivers must hold at least 3 years licence permit at the time of rental, or to be at least 25 years old.

Extension Of Rental

Should you wish to extend your rental beyond the agreed date of termination, it is important that you visit our office 48 hours in advance so that insurance coverage is extended and relevant amount for rental is paid.

Long Term Rentals

Special rates are provided for long term rentals.

Additional Driver

Free of charge.

Insurance

Prices include fully comprehensive car insurance.

Payment

Rental charges are payable on collection of the rental car, either by cash or a valid credit card in order to make the vehicle insurance valid.

Fuel

Purchase of fuel is a client responsibility. The rental car will normally be one quarter full and should be returned in the same state at the end of the rental period.

Parking and Traffic Fines

All the parking and traffic fines incurred during the rental period are the renters’s responsibility.

Baby Seat

Free of charge.

Airport Surcharae

Ercan and Larnaca Airport pick up and delivery can be arranged.

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